Improving the quality of life for law enforcement officers & their families

Frequently Asked Questions

How do I locate or arrange a live training seminar? 

Live training events are scheduled upon request with the content and duration tailored to the individual needs of the department hosting the event.  The costs associated with a live event are calculated based upon various factors such as location, duration, and number of participants.  Please email us with the specifics of your request and a representative will be in contact with you to assess how we can best meet your needs.


What all is included in the Life of the Thin Blue Line program?

The Life on the Thin Blue Line program includes: 5 audio sessions spread across 6 CDs (over 5 hours of audio); an edited, printed transcription of the audio program; an “Action Sheet” corresponding with each audio session (5 total); and a printed copy of The One Hour Home Safety and Security Assessment.


In what format is the audio on the CDs? Can it be played on my iPod or phone?

The tracks on each audio CD are in standard MP3 format, playable from computers and most audio CD players.  It is permissible for the tracks to be copied or saved to a computer and/or transferred to digital audio player, such as an iPod or smart phone, for home use by the purchaser and immediate family members. The sharing or dissemination of the program publicly and/or on the internet without prior written authorization is expressly prohibited.


What is the return policy?

If you are not completely satisfied with your purchase for any reason, the product can be returned to Orion LEO Consulting within 30 days of the purchase date for a full refund..  Please contact us at info@lifeonthethinblueline.com to arrange a return authorization.  In an effort to constantly improve our products and services, we will ask questions regarding your unhappiness and desire to return the product, though you are under no obligation to answer should you not wish to do so - we will still accept the return.  The purchase price, including standard shipping costs, will be refunded once the returned product is received by Orion LEO Consulting.  Only preauthorized returns within the 30 day window will be accepted.  The printed copy of The One Hour Home Safety and Security Assessment is yours to keep for free, wth our compliments, if received as part of the training program.  Please refer to the “Return Policy” for further details and conditions regarding the return of any products purchased on this site.


How can I receive my free copy of The One Hour Home Safety and Security Assessment? 

An electronic copy of The One Hour Home Safety and Security Assessment is available for free to law enforcement officers and/or their family members by clicking on the link on our homepage located at www.lifeonthethinblueline.com .  Enter the requested information and a digital version of the guide, in .pdf format, will be emailed to you, generally within 24 hours.  Printed copies of the guide are available for purchase on our “Products” page and are included at no extra charge with the purchase of the Life on the Thin Blue Line audio program.


How can I speak to a representative on the phone?

In an effort to minimize the cost of the products and programs for our customers so that as many law enforcement families as possible can benefit from them, Orion LEO Consulting does not maintain a 24/7 call center.  We have made every effort to answer as many questions as possible on the website and will respond to emailed questions as quickly as possible - generally within 24 hours.  However, should you still wish to speak to a team member, please email your name, contact number and a preferred time range to be contacted and a representative will be happy to call you.


How can I order products in bulk?  Is there a discount?

For departments who wish to purchase multiple copies of a product to provide to their staff, quantity discounts are available.  Please email info@lifeonthethinblueline.com with the product and approximate quantity you are interested in and the discounted rate will be supplied via email.